Poultry Ordering Information and Policies
North Star Poultry's flock is certified NPIP and Avian Influenza clean. NPIP # MT-88. We do not offer farm tours. Though we are happy to ship our birds by USPS or other arranged transport, we do not deliver or meet off farm for pick up.
American Poultry Association Standard-Bred Bourbon Red Turkeys, White Silkies, Black Stars, and Montana Red Stars are also available from Canyon Creek Poultry. We can combine orders, though you will be billed separately from North Star Poultry and Canyon Creek Poultry.
Payment Information: We accept PayPal, check, or money order. Make checks or money orders out to North Star Poultry. Full payment is required at the time of the order to finalize the order. Payments are nonrefundable, unless for some reason we are unable to fill your order, in which case whatever part of your order which was not filled (whether full or part) will be refunded. Deposits must be used within 18 months of placement, unless otherwise agreed to by the buyer and seller or unless the seller is unable to fill the reservation before the expiration of that time. Any offers of refund or replacement expire 18 months after first offered by the seller. Note: We reserve the right to refuse payment via PayPal, no questions asked.
We reserve the right to refuse service to anyone who: 1) We feel will not provide a good environment or proper care for animals. 2) Is unreasonable, threatening, debasing, harassing, argumentative, malicious, behaves suspiciously, is dishonest, has a track record of excessive vacillation, or tries to circumvent North Star Poultry's sales policies and guarantees. 3) Will not provide us with information we request for the purpose of sale and/or shipping. 4) Will not pay.
American Poultry Association Standard-Bred Bourbon Red Turkeys, White Silkies, Black Stars, and Montana Red Stars are also available from Canyon Creek Poultry. We can combine orders, though you will be billed separately from North Star Poultry and Canyon Creek Poultry.
Payment Information: We accept PayPal, check, or money order. Make checks or money orders out to North Star Poultry. Full payment is required at the time of the order to finalize the order. Payments are nonrefundable, unless for some reason we are unable to fill your order, in which case whatever part of your order which was not filled (whether full or part) will be refunded. Deposits must be used within 18 months of placement, unless otherwise agreed to by the buyer and seller or unless the seller is unable to fill the reservation before the expiration of that time. Any offers of refund or replacement expire 18 months after first offered by the seller. Note: We reserve the right to refuse payment via PayPal, no questions asked.
We reserve the right to refuse service to anyone who: 1) We feel will not provide a good environment or proper care for animals. 2) Is unreasonable, threatening, debasing, harassing, argumentative, malicious, behaves suspiciously, is dishonest, has a track record of excessive vacillation, or tries to circumvent North Star Poultry's sales policies and guarantees. 3) Will not provide us with information we request for the purpose of sale and/or shipping. 4) Will not pay.
We Do Not Accept Returns
Live Birds
Chick Availability
We routinely hatch chicks weekly January-May, and periodically through the fall. At other times chicks are often available by special order. Chicks are shipped within 24 hours of hatch, Monday-Wednesday.
Juvenile/Adult Availability
Adult and juvenile chickens are available summer through fall. They are listed as they become available. We do not take preorders for adult and juvenile birds due the tentativeness of when they will be available. When they become available, juvenile/adult birds are sold first come, first serve.
Adult and juvenile chickens are available summer through fall. They are listed as they become available. We do not take preorders for adult and juvenile birds due the tentativeness of when they will be available. When they become available, juvenile/adult birds are sold first come, first serve.
Minimum Orders
There is no minimum number of day-old chicks that you must order if you are picking them up on our farm. The standard minimum order of day-old chicks required for shipment is 15 chicks April 15-October 15, and 20 chicks October 16-April 14. The minimum may include any assortment of varieties. If the weather is unusually cold, we will ship no fewer than 20-25 chicks. We reserve the right to cancel a shipment if the weather is dangerous for chicks in shipment (overly cold or hot, hurricanes, etc.). In cold weather a small additional fee may apply for providing heat packs with the chicks. Unless otherwise noted, there is no minimum order for juvenile and adult birds.
There is no minimum number of day-old chicks that you must order if you are picking them up on our farm. The standard minimum order of day-old chicks required for shipment is 15 chicks April 15-October 15, and 20 chicks October 16-April 14. The minimum may include any assortment of varieties. If the weather is unusually cold, we will ship no fewer than 20-25 chicks. We reserve the right to cancel a shipment if the weather is dangerous for chicks in shipment (overly cold or hot, hurricanes, etc.). In cold weather a small additional fee may apply for providing heat packs with the chicks. Unless otherwise noted, there is no minimum order for juvenile and adult birds.
Ordering Chicks
Orders are filled first come, first serve. Sometimes we do have space for spur-of-the-moment orders, but we recommend ordering well in advance to be sure you get the chicks you want when you want them. Let us know the date you would like your chicks, and we will fit your order in as close to that date as possible. You will be notified of the expected hatch date and any alternate hatch dates. Contact to order (list breed/variety and the number of each, as well as your preferred hatch week).
Orders are filled first come, first serve. Sometimes we do have space for spur-of-the-moment orders, but we recommend ordering well in advance to be sure you get the chicks you want when you want them. Let us know the date you would like your chicks, and we will fit your order in as close to that date as possible. You will be notified of the expected hatch date and any alternate hatch dates. Contact to order (list breed/variety and the number of each, as well as your preferred hatch week).
Shipping
We ship anywhere in the continental United States (we do not ship to Hawaii or most parts of Alaska).
Standard Shipping Method:
Live chicks, juveniles, and adult birds are shipped by USPS Priority Mail Express. For chicks this usually costs $ 30-$ 70 depending on your location, and at least $ 75+ per juvenile or adult bird (for example, shipping 2 adult hens to most parts of the country is running around $ 300).
Alternate Shipping Methods:
Live chicks can be shipped via USPS Priority Mail, which is less expensive than Priority Mail Express. Please contact for current rates. Priority Mail is only available to locations where the USPS offers 2-Day Priority Mail shipments. Because the USPS does not guarantee that Priority Mail shipments will arrive within two days (whereas Priority Mail Express is guaranteed), we do not guarantee that chicks shipped via Priority Mail will arrive alive or undamaged. NOTE: In hot weather when shipping juveniles/adults by USPS would be unwise, 5 Star Livestock Transport offers a climate-controlled transportation option. Please Contact us or visit the above link to get scheduled routes and rates. 5 Star Livestock Transport is more affordable than USPS if you are purchasing a large number of adult birds.
Info Required from Customer:
Please provide us with your full mailing address, email address, and phone number. Once we have calculated the shipping price to your area, we will provide you with the total for the order and payment information. Upon shipment, you will be provided with the USPS tracking number and the expected arrival date of the birds (usually within 48 hours of when they were shipped). Notify your Post Office that you are expecting a shipment of poultry. The shipment will be held for pick up at your Post Office, who will call you when it arrives.
We ship anywhere in the continental United States (we do not ship to Hawaii or most parts of Alaska).
Standard Shipping Method:
Live chicks, juveniles, and adult birds are shipped by USPS Priority Mail Express. For chicks this usually costs $ 30-$ 70 depending on your location, and at least $ 75+ per juvenile or adult bird (for example, shipping 2 adult hens to most parts of the country is running around $ 300).
Alternate Shipping Methods:
Live chicks can be shipped via USPS Priority Mail, which is less expensive than Priority Mail Express. Please contact for current rates. Priority Mail is only available to locations where the USPS offers 2-Day Priority Mail shipments. Because the USPS does not guarantee that Priority Mail shipments will arrive within two days (whereas Priority Mail Express is guaranteed), we do not guarantee that chicks shipped via Priority Mail will arrive alive or undamaged. NOTE: In hot weather when shipping juveniles/adults by USPS would be unwise, 5 Star Livestock Transport offers a climate-controlled transportation option. Please Contact us or visit the above link to get scheduled routes and rates. 5 Star Livestock Transport is more affordable than USPS if you are purchasing a large number of adult birds.
Info Required from Customer:
Please provide us with your full mailing address, email address, and phone number. Once we have calculated the shipping price to your area, we will provide you with the total for the order and payment information. Upon shipment, you will be provided with the USPS tracking number and the expected arrival date of the birds (usually within 48 hours of when they were shipped). Notify your Post Office that you are expecting a shipment of poultry. The shipment will be held for pick up at your Post Office, who will call you when it arrives.
Pick Up at Farm
You can pick up your birds at our farm by scheduling a day and time. We available by appointment most days but Sunday. Please provide your name, phone number, and email address with your order. Chicks must be picked up within 36 hours of when you are notified that they are ready, and juveniles and adults must be picked up by the agreed-on date. The seller is not required to hold birds after the scheduled pick-up time has passed. We do not offer farm tours because of our farm biosecurity policy.
You can pick up your birds at our farm by scheduling a day and time. We available by appointment most days but Sunday. Please provide your name, phone number, and email address with your order. Chicks must be picked up within 36 hours of when you are notified that they are ready, and juveniles and adults must be picked up by the agreed-on date. The seller is not required to hold birds after the scheduled pick-up time has passed. We do not offer farm tours because of our farm biosecurity policy.
Guarantees
1. Chicks are graded for physical defects prior to shipment/sale. However, we are not responsible for issues that arise or manifest after shipment/sale. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment/sale.
2. Live birds shipped via USPS Priority Mail Express are guaranteed to arrive alive and without permanent damage (See "Exception #1" below). Any deaths or permanent damages must be reported with clear photographic evidence (including dead/damaged birds and box with shipping labeling) within 24 hours of arrival to receive a refund. The guarantee only applies if 1., the chicks are held for pick up and picked up at a Post Office (versus delivered directly to the customer's residence, etc., which is more stressful for the chicks), and 2., if the chicks are picked up on the same business day that they arrive at the destination Post Office. In the case of deaths/damages, you must retain all shipping labels and materials until notified otherwise. Live birds shipped via USPS Priority Mail are not guaranteed to arrive alive or undamaged.
3. Only the cost of those birds that died or were permanently damaged will be refunded. Refunds do not include any living birds, other items, or shipping materials in the shipment. Refunds for birds that arrived dead or permanently damaged will at no time exceed the original purchase price. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment. Refunds DO NOT include the cost of USPS shipping or other transportation--the cost of shipping and transportation is the buyer's risk. If the birds died due to shipment time that exceeded the USPS's Priority Mail Express two-day guarantee, a refund for the shipping cost can be collected from the Post Office. Photographic evidence, including labeling, must be provided to North Star Poultry within 24 hours of arrival to receive a refund from the Post Office, and you must retain all shipping labels and material until notified otherwise. At No Time Will the Guarantee Exceed the Original Purchase Price.
4. After they leave our hands, we are not responsible for live birds picked up on our farm.
5. North, Blue, Rose Comb Black, and Sunset Star chicks sold as females are guaranteed to be 100% females. American Stars are guaranteed to be 90% females out of an order of ten or more female American Stars. Males must be reported with photographic evidence within 3 months of the pick up/arrival date. At no time will our guarantee exceed the original purchase price. Blue Laced Red Wyandotte and Rhode Island Red chicks are unsexed (as-hatch mix of males and females). Blue Laced Red Wyandottes, American Stars, and Sunset Stars come in an as-hatch mix of colors unless specified otherwise. We do not guarantee that all Blue Stars will be blue or all Rose-Comb Black Stars will be black (variations occasionally occur).
6. Beyond the above listed guarantees, there are no guarantees or warrantees on the birds.
At No Time Will the Guarantee Exceed the Original Purchase Price.
Exceptions to Above Guarantees:
1. We do not guarantee the live and undamaged arrival of poultry shipping to Alaska or California. Please be aware that you are taking a risk shipping poultry (or eggs) to California, as the Californian postal system has regularly destroyed shipments we have sent there.
1. Chicks are graded for physical defects prior to shipment/sale. However, we are not responsible for issues that arise or manifest after shipment/sale. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment/sale.
2. Live birds shipped via USPS Priority Mail Express are guaranteed to arrive alive and without permanent damage (See "Exception #1" below). Any deaths or permanent damages must be reported with clear photographic evidence (including dead/damaged birds and box with shipping labeling) within 24 hours of arrival to receive a refund. The guarantee only applies if 1., the chicks are held for pick up and picked up at a Post Office (versus delivered directly to the customer's residence, etc., which is more stressful for the chicks), and 2., if the chicks are picked up on the same business day that they arrive at the destination Post Office. In the case of deaths/damages, you must retain all shipping labels and materials until notified otherwise. Live birds shipped via USPS Priority Mail are not guaranteed to arrive alive or undamaged.
3. Only the cost of those birds that died or were permanently damaged will be refunded. Refunds do not include any living birds, other items, or shipping materials in the shipment. Refunds for birds that arrived dead or permanently damaged will at no time exceed the original purchase price. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment. Refunds DO NOT include the cost of USPS shipping or other transportation--the cost of shipping and transportation is the buyer's risk. If the birds died due to shipment time that exceeded the USPS's Priority Mail Express two-day guarantee, a refund for the shipping cost can be collected from the Post Office. Photographic evidence, including labeling, must be provided to North Star Poultry within 24 hours of arrival to receive a refund from the Post Office, and you must retain all shipping labels and material until notified otherwise. At No Time Will the Guarantee Exceed the Original Purchase Price.
4. After they leave our hands, we are not responsible for live birds picked up on our farm.
5. North, Blue, Rose Comb Black, and Sunset Star chicks sold as females are guaranteed to be 100% females. American Stars are guaranteed to be 90% females out of an order of ten or more female American Stars. Males must be reported with photographic evidence within 3 months of the pick up/arrival date. At no time will our guarantee exceed the original purchase price. Blue Laced Red Wyandotte and Rhode Island Red chicks are unsexed (as-hatch mix of males and females). Blue Laced Red Wyandottes, American Stars, and Sunset Stars come in an as-hatch mix of colors unless specified otherwise. We do not guarantee that all Blue Stars will be blue or all Rose-Comb Black Stars will be black (variations occasionally occur).
6. Beyond the above listed guarantees, there are no guarantees or warrantees on the birds.
At No Time Will the Guarantee Exceed the Original Purchase Price.
Exceptions to Above Guarantees:
1. We do not guarantee the live and undamaged arrival of poultry shipping to Alaska or California. Please be aware that you are taking a risk shipping poultry (or eggs) to California, as the Californian postal system has regularly destroyed shipments we have sent there.
Hatching Eggs
Shipping
We ship anywhere in the continental United States (we do not ship to Hawaii or most parts of Alaska). We ship hatching eggs by USPS Priority Mail (Priority Mail Express, Hold for pick up, and other services available by special request) as long as the weather is not too hot or cold. Please send us your full mailing address with your order. Please contact us for current shipping rates. The eggs are packaged in foam egg shippers. We can ship up to two dozen eggs per box. In colder weather we can include a heat pack in the box, if you so choose, to prevent the eggs from becoming too cold. Upon shipment, you will be provided with the USPS tracking number and the expected delivery date for your order.
We ship anywhere in the continental United States (we do not ship to Hawaii or most parts of Alaska). We ship hatching eggs by USPS Priority Mail (Priority Mail Express, Hold for pick up, and other services available by special request) as long as the weather is not too hot or cold. Please send us your full mailing address with your order. Please contact us for current shipping rates. The eggs are packaged in foam egg shippers. We can ship up to two dozen eggs per box. In colder weather we can include a heat pack in the box, if you so choose, to prevent the eggs from becoming too cold. Upon shipment, you will be provided with the USPS tracking number and the expected delivery date for your order.
Pick Up at Farm
You may schedule a day and time to pick up hatching eggs at our farm. Please provide us with your name and phone number and/or email address. Eggs must be picked up by the date agreed upon. The seller is not required to save them after that date.
You may schedule a day and time to pick up hatching eggs at our farm. Please provide us with your name and phone number and/or email address. Eggs must be picked up by the date agreed upon. The seller is not required to save them after that date.
Guarantees
After the eggs leave our hands, we cannot guarantee safe arrival, fertility, or hatchability, or the vitality of any resulting chicks, because of the many variable factors the eggs and chicks may encounter during shipment, transportation, altitude and environment change, off-site incubation, and rearing. We do not guarantee that shipped eggs will arrive undamaged or viable, as we cannot control the postal service's handling during shipping. Buyer assumes all risk in buying hatching eggs and having them shipped.
After the eggs leave our hands, we cannot guarantee safe arrival, fertility, or hatchability, or the vitality of any resulting chicks, because of the many variable factors the eggs and chicks may encounter during shipment, transportation, altitude and environment change, off-site incubation, and rearing. We do not guarantee that shipped eggs will arrive undamaged or viable, as we cannot control the postal service's handling during shipping. Buyer assumes all risk in buying hatching eggs and having them shipped.
