Poultry Ordering Information and Policies
North Star Poultry's flock is certified NPIP and Avian Influenza clean. NPIP # MT-88. We do not offer farm tours because of our farm biosecurity policy. Though we are happy to ship our birds by USPS or other arranged transport, we do not deliver or meet off farm for pick up.
American Poultry Association Standard-Bred Bourbon Red Turkeys are also available from Canyon Creek Poultry. We can combine orders, though you will be billed separately from North Star Poultry and Canyon Creek Poultry.
Payment Information: We accept PayPal, check, or money order (or cash if you are close enough to drop it off at the farm). Make checks or money orders out to North Star Poultry. To finalize SHIPPED orders, full payment is required at the time of the order. To finalize farm PICKED UP orders, a 1/2 deposit is required at the time of order, with the final 1/2 due upon pick up. Payments are nonrefundable, unless for some reason we are unable to fill your order, in which case whatever part of your order which was not filled (whether full or part) will be refunded. Deposits must be used within 18 months of placement, unless otherwise agreed to by the buyer and seller or unless the seller is unable to fill the reservation before the expiration of that time. Any offers of refund or replacement expire 18 months after first offered by the seller. Note: We reserve the right to refuse PayPal or checks, no questions asked.
We reserve the right to refuse service to anyone who: 1) We feel will not provide a good environment or proper care for animals. 2) Is unreasonable, threatening, debasing, harassing, argumentative, malicious, behaves suspiciously, is dishonest, has a track record of excessive vacillation, or tries to circumvent North Star Poultry's sales policies and guarantees. 3) Will not provide us with information we request for the purpose of sale and/or shipping. 4) Will not pay.
American Poultry Association Standard-Bred Bourbon Red Turkeys are also available from Canyon Creek Poultry. We can combine orders, though you will be billed separately from North Star Poultry and Canyon Creek Poultry.
Payment Information: We accept PayPal, check, or money order (or cash if you are close enough to drop it off at the farm). Make checks or money orders out to North Star Poultry. To finalize SHIPPED orders, full payment is required at the time of the order. To finalize farm PICKED UP orders, a 1/2 deposit is required at the time of order, with the final 1/2 due upon pick up. Payments are nonrefundable, unless for some reason we are unable to fill your order, in which case whatever part of your order which was not filled (whether full or part) will be refunded. Deposits must be used within 18 months of placement, unless otherwise agreed to by the buyer and seller or unless the seller is unable to fill the reservation before the expiration of that time. Any offers of refund or replacement expire 18 months after first offered by the seller. Note: We reserve the right to refuse PayPal or checks, no questions asked.
We reserve the right to refuse service to anyone who: 1) We feel will not provide a good environment or proper care for animals. 2) Is unreasonable, threatening, debasing, harassing, argumentative, malicious, behaves suspiciously, is dishonest, has a track record of excessive vacillation, or tries to circumvent North Star Poultry's sales policies and guarantees. 3) Will not provide us with information we request for the purpose of sale and/or shipping. 4) Will not pay.
We Do Not Accept Returns
Live Birds
Chick Availability
We routinely hatch chicks weekly January-May, and periodically through the fall. At other times chicks are often available by special order. Chicks are available for pick up at our farm, or they may be shipped within 24 hours of hatch, Monday-Wednesday.
Juvenile/Adult Availability
* WE DO NOT SHIP JUVENILE OR ADULT POULTRY *
Adult and juvenile chickens are available summer through fall. They are listed as they become available. We do not take preorders for adult and juvenile birds due the tentativeness of when they will be available. When they become available, juvenile/adult birds are sold first come, first serve. They must be picked up at our farm in Western Montana. We do not ship juvenile or adult poultry.
* WE DO NOT SHIP JUVENILE OR ADULT POULTRY *
Adult and juvenile chickens are available summer through fall. They are listed as they become available. We do not take preorders for adult and juvenile birds due the tentativeness of when they will be available. When they become available, juvenile/adult birds are sold first come, first serve. They must be picked up at our farm in Western Montana. We do not ship juvenile or adult poultry.
Minimum Orders
There is no minimum number of day-old chicks that you must order if you are picking them up on our farm. The standard minimum order of day-old chicks required for shipment is 15 chicks April 15-October 15, and 20 chicks October 16-April 14. The minimum may include any assortment of varieties. If the weather is unusually cold, we will ship no fewer than 20-25 chicks. We reserve the right to cancel a shipment if the weather is dangerous for chicks in shipment (overly cold or hot, hurricanes, etc.). In cold weather a small additional fee may apply for providing heat packs with the chicks. Unless otherwise noted, there is no minimum order for juvenile and adult birds.
There is no minimum number of day-old chicks that you must order if you are picking them up on our farm. The standard minimum order of day-old chicks required for shipment is 15 chicks April 15-October 15, and 20 chicks October 16-April 14. The minimum may include any assortment of varieties. If the weather is unusually cold, we will ship no fewer than 20-25 chicks. We reserve the right to cancel a shipment if the weather is dangerous for chicks in shipment (overly cold or hot, hurricanes, etc.). In cold weather a small additional fee may apply for providing heat packs with the chicks. Unless otherwise noted, there is no minimum order for juvenile and adult birds.
Ordering Chicks
Orders are filled first come, first serve. Sometimes we do have space for spur-of-the-moment orders, but we recommend ordering well in advance to be sure you get the chicks you want when you want them. Let us know the approximate date you would like your chicks, and we will fit your order in as close to that date as possible. You will be notified of the expected hatch date and any alternate hatch dates. Contact to order (list breed/variety and the number of each, as well as your preferred hatch week).
Orders are filled first come, first serve. Sometimes we do have space for spur-of-the-moment orders, but we recommend ordering well in advance to be sure you get the chicks you want when you want them. Let us know the approximate date you would like your chicks, and we will fit your order in as close to that date as possible. You will be notified of the expected hatch date and any alternate hatch dates. Contact to order (list breed/variety and the number of each, as well as your preferred hatch week).
Shipping
We ship chicks anywhere in the lower 48 States (we do not ship chicks to Hawaii or Alaska).
Standard Shipping Method:
Live chicks are shipped by USPS Priority Mail Express. For chicks this usually costs $ 35-$ 85 depending on your location. Please email us your zip code to get a shipping quote.
All Priority Mail Express shipments are insured in case of loss of the package in transit, package damage harming the chicks, or extended shipping time beyond the USPS's guarantee. We guarantee live delivery (see details below under "Guarantees").
Alternate Shipping Method:
NOTE: We do not recommend using this alternative shipping method right now unless you are located in Montana in a town near to us, because - since covid - Priority Mail has not been reliable enough to ship chicks long distances. Live chicks can be shipped via USPS Priority Mail, which is less expensive than Priority Mail Express. Please contact for current rates. Priority Mail is only available to locations where the USPS offers 2-Day Priority Mail shipments. Because the USPS does not guarantee that Priority Mail shipments will arrive within two days (whereas Priority Mail Express is guaranteed), we do not guarantee that chicks shipped via Priority Mail will arrive alive or undamaged.
Info Required from Customer:
Please provide us with your full mailing address, email address, and phone number. Once we have calculated the shipping price to your area, we will provide you with the total for the order and payment information. Upon shipment, you will be provided with the USPS tracking number and the expected arrival date of the birds (usually within 48 hours of when they were shipped). Notify your Post Office that you are expecting a shipment of poultry. The shipment will be held for pick up at your Post Office, who will call you when it arrives.
We ship chicks anywhere in the lower 48 States (we do not ship chicks to Hawaii or Alaska).
Standard Shipping Method:
Live chicks are shipped by USPS Priority Mail Express. For chicks this usually costs $ 35-$ 85 depending on your location. Please email us your zip code to get a shipping quote.
All Priority Mail Express shipments are insured in case of loss of the package in transit, package damage harming the chicks, or extended shipping time beyond the USPS's guarantee. We guarantee live delivery (see details below under "Guarantees").
Alternate Shipping Method:
NOTE: We do not recommend using this alternative shipping method right now unless you are located in Montana in a town near to us, because - since covid - Priority Mail has not been reliable enough to ship chicks long distances. Live chicks can be shipped via USPS Priority Mail, which is less expensive than Priority Mail Express. Please contact for current rates. Priority Mail is only available to locations where the USPS offers 2-Day Priority Mail shipments. Because the USPS does not guarantee that Priority Mail shipments will arrive within two days (whereas Priority Mail Express is guaranteed), we do not guarantee that chicks shipped via Priority Mail will arrive alive or undamaged.
Info Required from Customer:
Please provide us with your full mailing address, email address, and phone number. Once we have calculated the shipping price to your area, we will provide you with the total for the order and payment information. Upon shipment, you will be provided with the USPS tracking number and the expected arrival date of the birds (usually within 48 hours of when they were shipped). Notify your Post Office that you are expecting a shipment of poultry. The shipment will be held for pick up at your Post Office, who will call you when it arrives.
Pick Up at Farm
You can pick up your birds at our farm by scheduling a day and time. We available by appointment most days except Sunday. Please provide your name, phone number, and email address with your order. Chicks must be picked up within 36 hours of when you are notified that they are ready, and juveniles and adults must be picked up by the agreed-on date. The seller is not required to hold birds after the scheduled pick-up time has passed. We do not offer farm tours because of our farm biosecurity policy.
You can pick up your birds at our farm by scheduling a day and time. We available by appointment most days except Sunday. Please provide your name, phone number, and email address with your order. Chicks must be picked up within 36 hours of when you are notified that they are ready, and juveniles and adults must be picked up by the agreed-on date. The seller is not required to hold birds after the scheduled pick-up time has passed. We do not offer farm tours because of our farm biosecurity policy.
Guarantees
1. Chicks are graded for physical deformities prior to sale/shipment, and all chicks are guaranteed free of visually detectable deformities at the time of sale/shipment. However, we are not responsible for any issues that become apparent or develop after sale/shipment and that we could not visually detect before sale/shipment. In cases where this guarantee applies, you must provide photographic evidence of the problem within 3 months of the date of pick up/arrival. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment/sale, and will at no time exceed the original purchase price. We do not guarantee color or conformational traits.
2. Live birds shipped via USPS Priority Mail Express are guaranteed to arrive alive and without permanent damage. Any deaths or permanent damages must be reported with clear photographic evidence (including dead/damaged birds and box with shipping labeling) within 24 hours of arrival to receive a refund. The guarantee only applies if 1., the chicks are held for pick up and picked up at a Post Office (versus delivered directly to the customer's residence, etc., which is more stressful for the chicks), unless hold for pick up is unavailable in the customer's area, and 2., if the chicks are picked up on the same business day that they arrive at the destination Post Office. In the case of deaths/damages, you must retain all shipping labels and materials until notified otherwise. Live birds shipped via USPS Priority Mail are not guaranteed to arrive alive or undamaged except to area codes beginning in 598.
3. Only the cost of those birds that died or were permanently damaged will be refunded. Refunds do not include any living birds, other items, or shipping materials in the shipment. Refunds for birds that arrived dead or permanently damaged will at no time exceed the original purchase price. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment. Refunds DO NOT include the cost of USPS shipping or other transportation--the cost of shipping and transportation is the buyer's risk. If the birds are lost in shipment, or died due to transit time that exceeded the USPS's Priority Mail Express guarantee, or the package was visually damaged so as to harm the chicks, a refund for the shipping cost can be collected from the Post Office. Photographic evidence, including labeling, must be provided to North Star Poultry within 24 hours, and you must retain all shipping labels and material until notified otherwise. At No Time Will the Guarantee Exceed the Original Purchase Price.
4. After they leave our hands, we are not responsible for live birds picked up on our farm.
5. Rhode Island Red chicks are straight run, unsexed (as-hatch mix of males and females).
6. Beyond the above listed guarantees, there are no guarantees or warrantees on the birds.
At No Time Will the Guarantee Exceed the Original Purchase Price.
1. Chicks are graded for physical deformities prior to sale/shipment, and all chicks are guaranteed free of visually detectable deformities at the time of sale/shipment. However, we are not responsible for any issues that become apparent or develop after sale/shipment and that we could not visually detect before sale/shipment. In cases where this guarantee applies, you must provide photographic evidence of the problem within 3 months of the date of pick up/arrival. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment/sale, and will at no time exceed the original purchase price. We do not guarantee color or conformational traits.
2. Live birds shipped via USPS Priority Mail Express are guaranteed to arrive alive and without permanent damage. Any deaths or permanent damages must be reported with clear photographic evidence (including dead/damaged birds and box with shipping labeling) within 24 hours of arrival to receive a refund. The guarantee only applies if 1., the chicks are held for pick up and picked up at a Post Office (versus delivered directly to the customer's residence, etc., which is more stressful for the chicks), unless hold for pick up is unavailable in the customer's area, and 2., if the chicks are picked up on the same business day that they arrive at the destination Post Office. In the case of deaths/damages, you must retain all shipping labels and materials until notified otherwise. Live birds shipped via USPS Priority Mail are not guaranteed to arrive alive or undamaged except to area codes beginning in 598.
3. Only the cost of those birds that died or were permanently damaged will be refunded. Refunds do not include any living birds, other items, or shipping materials in the shipment. Refunds for birds that arrived dead or permanently damaged will at no time exceed the original purchase price. Refunds will only be provided for the number of chicks over and above the number of extra chicks included free of charge in the shipment. Refunds DO NOT include the cost of USPS shipping or other transportation--the cost of shipping and transportation is the buyer's risk. If the birds are lost in shipment, or died due to transit time that exceeded the USPS's Priority Mail Express guarantee, or the package was visually damaged so as to harm the chicks, a refund for the shipping cost can be collected from the Post Office. Photographic evidence, including labeling, must be provided to North Star Poultry within 24 hours, and you must retain all shipping labels and material until notified otherwise. At No Time Will the Guarantee Exceed the Original Purchase Price.
4. After they leave our hands, we are not responsible for live birds picked up on our farm.
5. Rhode Island Red chicks are straight run, unsexed (as-hatch mix of males and females).
6. Beyond the above listed guarantees, there are no guarantees or warrantees on the birds.
At No Time Will the Guarantee Exceed the Original Purchase Price.
Hatching Eggs
NOTE: Please be forewarned that due to the unusually high number of packages in circulation and the various problems stemming from the events of 2020, we sometimes see delays with Priority Mail packages arriving (Priority Mail Express is more reliable, but rather expensive for shipping eggs). This can result in unviability of the eggs. Note that we do not guarantee anything regarding the viability of hatching eggs per our guarantees (see below), and will issue no refunds or replacements for inviable or damaged eggs. We do all we can on our end for a good outcome by shipping fresh eggs, packaging them well, and mailing them early in the week, but, ultimately, purchasing hatching eggs is entirely the buyer's risk. If you decide to purchase hatching eggs, we recommend scheduling your shipment for a week you will be available to collect the eggs from the USPS at any time they arrive, as they may arrive later than expected. If at all possible, we also recommend having the eggs held for pick up at the Post Office to minimize the jarring experienced on a postal route.
Availability
Please Contact for current availability. We do not take preorders for eggs.
Availability
Please Contact for current availability. We do not take preorders for eggs.
Handling
Premium, fresh hatching eggs are selected and candled to ensure shell and interior quality. Eggs are stored air cell up in a temperature controlled location prior to shipment/pick up.
Premium, fresh hatching eggs are selected and candled to ensure shell and interior quality. Eggs are stored air cell up in a temperature controlled location prior to shipment/pick up.
Shipping
We ship anywhere in the contiguous United States (we do not ship to Hawaii or most parts of Alaska). We ship hatching eggs by USPS Priority Mail (Priority Mail Express, Hold for pick up, and other services available by special request) as long as the weather is not too hot or cold. Please send us your full mailing address with your order. Please contact us for current shipping rates. The eggs are packaged in foam egg shippers. We can ship up to two dozen eggs per box. In colder weather we can include a heat pack in the box, if you so choose, to prevent the eggs from becoming too cold. Upon shipment, you will be provided with the USPS tracking number and the expected delivery date for your order.
We ship anywhere in the contiguous United States (we do not ship to Hawaii or most parts of Alaska). We ship hatching eggs by USPS Priority Mail (Priority Mail Express, Hold for pick up, and other services available by special request) as long as the weather is not too hot or cold. Please send us your full mailing address with your order. Please contact us for current shipping rates. The eggs are packaged in foam egg shippers. We can ship up to two dozen eggs per box. In colder weather we can include a heat pack in the box, if you so choose, to prevent the eggs from becoming too cold. Upon shipment, you will be provided with the USPS tracking number and the expected delivery date for your order.
Pick Up at Farm
You may schedule a day and time to pick up hatching eggs at our farm. Please provide us with your name and phone number and/or email address. Eggs must be picked up by the date agreed upon. The seller is not required to save them after that date.
You may schedule a day and time to pick up hatching eggs at our farm. Please provide us with your name and phone number and/or email address. Eggs must be picked up by the date agreed upon. The seller is not required to save them after that date.
Guarantees
After the eggs leave our hands, we cannot guarantee safe arrival, fertility, or hatchability, or the vitality of any resulting chicks, because of the many variable factors the eggs and chicks may encounter during shipment, transportation, altitude and environment change, off-site incubation, and rearing. We do not guarantee that shipped eggs will arrive undamaged or viable, as we cannot control the postal service's handling during shipping. We do not guarantee that the eggs will arrive on time or on the date expected; however, if you ship via USPS Priority Mail Express, the USPS does guarantee the arrival time and will issue a refund for the postage if the shipment arrives outside of that time frame--we are happy to help customers collect the refund in these circumstances. No refunds or replacements will be issued for damaged/inviable hatching eggs. We are happy to help customers collect a refund from the USPS in circumstances where a problem is clearly the USPS's responsibility (a lost shipment, or the exterior of a package so seriously damaged that it obviously caused the damage to the eggs inside--we must have photos of box, contents, and shipping label in this case, and the customer must not discard the box or contents until notified that they are no longer needed). Buyer assumes all risk in buying hatching eggs and having them shipped.
After the eggs leave our hands, we cannot guarantee safe arrival, fertility, or hatchability, or the vitality of any resulting chicks, because of the many variable factors the eggs and chicks may encounter during shipment, transportation, altitude and environment change, off-site incubation, and rearing. We do not guarantee that shipped eggs will arrive undamaged or viable, as we cannot control the postal service's handling during shipping. We do not guarantee that the eggs will arrive on time or on the date expected; however, if you ship via USPS Priority Mail Express, the USPS does guarantee the arrival time and will issue a refund for the postage if the shipment arrives outside of that time frame--we are happy to help customers collect the refund in these circumstances. No refunds or replacements will be issued for damaged/inviable hatching eggs. We are happy to help customers collect a refund from the USPS in circumstances where a problem is clearly the USPS's responsibility (a lost shipment, or the exterior of a package so seriously damaged that it obviously caused the damage to the eggs inside--we must have photos of box, contents, and shipping label in this case, and the customer must not discard the box or contents until notified that they are no longer needed). Buyer assumes all risk in buying hatching eggs and having them shipped.
